eCommerce Return Policy

TrueNorthShop is proud of its products and wants you to be completely satisfied with your purchase. TrueNorthShop will gladly provide a merchandise refund for your order within thirty(30) days of receipt. TrueNorthShop stands by its products for quality and workmanship however, for hygienic reasons, TrueNorthShop cannot accept returns on items unless they meet the following criteria:

  • New and unused
  • Accompanied by packing list or original receipt

The following items cannot be returned:

  • Product that has been worn or used will not be accepted.
  • Items including spills, stains or odors will not be accepted.
  • Personalized Custom jersey orders will not be accepted.
  • DVDs that have been opened will not be accepted.
  • Game Worn/Used Equipment will not be accepted.

Note: Make sure to download the return slip at the bottom of this page.

If you live in the Winnipeg City Area, you may also return or exchange your item(s) at any of our five Jets Gear locations within 30 days of the original purchase with the receipt and tags.

Please review the following guidelines for returns and exchanges:

All items returned to TrueNorthShop must be shipped at the customer's sole cost and expense. Return Packages to us using Canada Post or United States Postal Service. Parcel must be clearly marked as Canadian Goods being returned for to Goods shipped back to TrueNorthShop from outside of Canada may incur extra duties and taxes. If you have any questions regarding the above, please call 1-204-926-5616 Monday to Friday 10:00am to 5:00pm CST or email us at: Please allow a minimum of fourteen (14) days for us to receive, inspect legitimacy and process your return. If the item(s) to be returned are deemed acceptable and in line with TrueNorthShop's return policy, True North will refund the total value of the merchandise purchased including any taxes you were charged but excluding ANY delivery charge(s) including any extra duties or fees. Adjustments to credit cards should appear within two (2) billing cycles.

Gift Returns

Items received as a gift can be exchanged for in-store credit only with an accompanying gift receipt and must follow all return criteria. We are unable to accept returns without proper proof of purchase whatsoever.

True North Sports + Entertainment
ATTN: Jets Gear
345 Graham Avenue

Phone:(204)926-5616  Fax: (204)926-5555